By default, incoming calls from external lines will be routed to local users or auto-attendants.

But in some deployment, customers require that incoming call from external lines should be routed to hunting-group. Then local users can answer the incoming calls in round-robin order.

It is very easy to do that in MSS. Do you remember that we need configure a called number to trigger hunting-group, right? In this table, you only need configure it with external line number.

For example, external line is “1234567”, then in the “hunting group detection” configuration, we only need configure detection called number to be “1234567” to trigger hunting-group.