PBX in cloud for small business
12:00AM (EDT): We are very sorry to update that our data center has some connectivity issues, it effects our cloud-mss services. Most customers have to wait our parner to resolve this issue.
We apologize for this issue. We will update this blog accroding to update our status.
updated: Now all things are ok.
As we know, we can define and use our own IVR-XML file to trigger IVR service in local miniSIPServer. Now we migrate this feature into cloud-mss, that means we can do that in cloud communication in the same way.
In local-MSS, we can save IVR-XML file into local directory. In cloud-mss, something is different. For safety protection, we require customers to send IVR-XML files to our support team (support(a)myvoipapp.com), our guys will upload your own IVR-XML file to your virtual server. Then, once you sign into cloud-mss, please click menu ‘Resource / IVR-XML files’ to take a look.
If your own IVR-XML file has been uploaded into your virtual server, you can configure how to trigger IVR service. In MSS, we can trigger IVR services according to called numbers of calls. It is very easy to configure that, please click menu ‘Services / IVR services’ to take a look.
We are migrating cloud-mss servers to a new data centre which can provide more bandwidth and be more stable.
The process will take one or two hours. We have to disconnect all our servers and we are very sorry to stop all customers’ services and thanks for your patient.
We will update this blog if all jobs are finished. Thank you very much.
2013-01-31 UTC 09:18 updated: now, everything is ok!
We are pleasure to announce that local-MSS V11.2 is released and cloud-MSS is upgraded at the same time.
The most important is that all these versions have almost same user experience! As we know, local-MSS has quite different UI with its own web UI and cloud-MSS. Some customers are often confused when they migrate local-MSS to cloud-MSS since they have quite different UI. From now, they have almost same UI and same operations. Please take a look at following figures:
They are almost same, right? Of course, some details are different. We have tried to make them as same as possible to provide unified user experience. Hope you can enjoy it. Take a try please! It is interesting.
Some customers will find that their external lines configuration were gone when they sign into their cloud-mss accounts.
What happened to their accounts?
The root reason is that these customers maybe configure wrong external lines information, such as invalid password, then cloud-mss fails to register these external lines to VoIP carriers. cloud-mss will try to register them for lots of times. In this scenario, peer VoIP carriers could treat cloud-mss as a spammer or an attacker, and they will block or filter cloud-mss messages, that could effect other cloud-mss customers.
To avoid that, if cloud-mss always fail to register an external line for lots of times, it will report this external line to background administrator system, and this external line will be deleted automatically.
That’s why you cannot find your external line information. So please double check your information or check with your VoIP providers, then try to configure them again.
Today we upgrade cloud-MSS to new version to support offline-IM feature.
In a unified communication environment, it is very common for users to send or receive offline instant messages, specially some customers use cloud-MSS as their internal communication tool.
With this new version, cloud-MSS can support IM as following:
(1) If called party is online, Cloud-MSS will send IM to it immediately.
(2) If called party is offline, Cloud-MSS will save its offline IM. Clou-MSS can store no more than total 10 offline-IM for each local user. Each IM should be less than 200 characters.
(3) If called party is back to online again, Cloud-MSS will send its offline-IM to it automatically.
You don’t need configure anything for this feature, it is so easy to setup a UC system for your business now. Why not take a try? 🙂
Some cloud-mss customers ask us this problem because the standard SIP port (UDP 5060) is blocked by their ISP in their countries.
So we upgrade cloud-MSS to support several UDP ports: 5060, 6060 and 8080. In the cloud management interface, you can select one of them in “Basic call / System information”. Please refer to following figure for more details:
If you select a UDP port which is not standard 5060, you must change configurations in SIP phones/clients. Below figure is a demo configuration of xlite since we change the port to 8080.
“Speed dialing”, sometimes it is also named as “abbreviated dialing”, is a tranditional PBX service. It allows the user to invoke a call by pressing a reduced number of keys. This service is particularly useful for phone users who dial certain numbers on a regular basis.
In cloud-miniSipServer, it is very easy to configure this service. Please take a look at following figure:
What we need do is just clicking menu “Advance service / Speed dialing” to add some records.
Yesterday we upgraded Cloud-miniSipServer to support hunt-group feature.
HG feature has been supported in local minisipserver for a long time. Lots of small companies use this feature to service their customers. The HG service in cloud-minisipserver is almost same with local-minisipserver, such as same service log, same configurations.
The difference is GUI display. Please refer to following figures.
One is for cloud-minisipserver.
another is for local-minisipserver:
For more details of hunt-group service, please refer to our online document:
http://www.myvoipapp.com/docs/mss_services/hunting_group/index.html
Cloud-MSS is upgraded to support uploading customized audio file.
In auto-attendant or voice-mail features, customers often hope to use their own audio files. It is very easy to replace system audio files in local-MSS. But in cloud-MSS, it has little problem, such as file transferred through internet, etc.
With the new version, customers can upload audio file through HTTP. Of course, the audio file should have the same format same with local-MSS required.
After sign into your cloud-MSS account, please follow the steps described in below figure:
We need mention that please be paitent because cloud-MSS will try to download the audio file from your HTTP URL immediately. It could be slow if the network is not very good.